Services For Employers

Workplace Support for Family Caregivers

Businesses feel the effects as family caregivers in all generations struggle to meet workplace obligations and elders’ needs, including:

  • Distracted workers and absenteeism
  • Employee turnover when workers quit or retire early due to caregiving responsibilities
  • Higher health care costs for family caregivers

All told, U.S. businesses lose an estimated $33 Billion a year in productivity on account of workers’ elder care responsibilities.

The United States Equal Employment Opportunity Commission’s “Employer Best Practices” include providing support, resources, and/or referral services that offer caregiving information to employees. [EEOC: Employer Best Practices for Workers with Caregiving Responsibilities (updated 2011) www.eeoc.gov] Employers report benefits of providing support for family caregivers that include improved employee retention and engagement, decreased absenteeism, and reduced health costs. [National Alliance for Caregiving, Best Practices in Caregiving (2012) www.shrm.org] It is also considered a best practice for reducing claims for family responsibility discrimination. [EEOC]

Health Care Navigation and Advocacy

Health care in the United States has become disjointed, inconsistent and very, very expensive.

A study that was widely reported in 2016 identified medical error as the third leading cause of death in the United States. [M. Makary and M. Daniel (2016) “Medical Error – the Third Leading Cause of Death in the US” BMJ 353; i2139.] It seems that most people have a story about a misadventure in health care, ranging from long waits for appointments, a misdiagnosis, a hospital-acquired infection, or an unexpected and frighteningly large bill. Few people know much about the health care system until they find themselves in the midst of it. No one is taught how to get good care or to be a successful patient.

Teaching people what to expect from providers, insurance companies and facilities is the foundation for getting good health care for employees and their loved ones.

Square One provides:

Education for Employers and Managers:

  • Identify the impact of aging, elder care and caregiving in the workplace, including potential claims of family responsibility discrimination
  • Reinforce the benefits of “work-life” policies

Elder Care and Health Care Resource Materials

Workshops including:

  • Anticipate the Need for Caregiving: Must-have Information, Documents and Discussions
  • When Caregiving Starts with a Crisis: the Emergency Room and What Comes After
  • Getting Good Health Care for Yourself and Loved Ones
  • Managing the Risks of Hospitalization and Long-Term Care
  • Extending Elders’ Independence

Square One brings its programs to your site. Presentations are tailored to each organization’s population and can be further customized to focus on areas of particular interest for each group. Services can be provided live or virtually at times that best fit your employees’ schedule: “lunch and learn,” after hours or weekend sessions are available.

All Services for individuals and families (described in separate tabs) are also available in the workplace or for individual employees. Employees can contract directly with Square One for those services, or the services can be underwritten in whole or in part with employer funding.

Square One does not provide financial, medical, or legal services.

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Services For Individuals

Planning for Change and Building Connection

Many people find themselves living far from supportive family or friends as they age; others are “elder orphans” who have no adult children, spouse or companion available to provide practical, emotional or financial support. Older people in certain populations are more likely to become elder orphans: the geographically isolated, immigrants or other non-English speakers, members of LGBTQ communities, the disabled, and the chronically ill. Elders who are isolated or must depend on others are particularly vulnerable to abuse and exploitation.

Whether alone or with family, many people do not know how to start thinking about what they want as they age. Lack of information about resources and the common resistance to change derail many people’s later years. Health care and caregiving are two of the major factors that shape a person’s late life. Social engagement is an often-overlooked element of late-life health.

Health Care Navigation and Advocacy

Health care in the United States has become disjointed, inconsistent and very, very expensive.

A study that was widely reported in 2016 identified medical error as the third leading cause of death in the United States. [M. Makary and M. Daniel (2016) “Medical Error – the Third Leading Cause of Death in the US” BMJ 353; i2139.] It seems that most people have a story about a misadventure in health care, ranging from long waits for appointments, a misdiagnosis, a hospital-acquired infection, or an unexpected and frighteningly large bill. Few people know much about the health care system until they find themselves in the midst of it. No one is taught how to get good care or to be a successful patient.   Teaching people what to expect from providers, insurance companies and facilities is the foundation for getting good health care for themselves and their loved ones.

Square One provides:

Workshops:

  • Begin at the Beginning: Must-have Information, Documents and Discussions
  • Essentials of Extending Elders’ Independence: Organization, Preparation, Safety
  • Home: Options for Housing and Home Safety
  • Getting Good Health Care for Yourself and Loved Ones
  • Managing the Risks of Hospitalization and Long-Term Care
  • Extending Elders’ Independence

Individual Services:

Health Advocacy

  • Select and organize a health care team
  • Organize health care records
  • Participate in health care appointments to take note
  • Support gathering and evaluating health care information
  • Participate in discharge planning, including feasibility of returning home safely
  • Review health care bills, dispute incorrect charges, appeal claim denials and charges for out-of-network services

Facilitate Aging at Home:

  • Identify and evaluate housing options
  • Research and coordinate home adaptations
  • Organize support services and resources

Support for Relocation:

  • Connections for coordinating downsizing and moving

Services for individuals are billed on an hourly basis.

Square One does not provide financial, medical, or legal services.

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Services For Families

Create a Plan

Many people are juggling a career and parenting at the same time they are worrying about aging loved ones. It can be difficult to develop a plan, and children or friends often become caregivers unexpectedly, when a crisis occurs. At that point, the scramble to find resources and learn about options adds to the disruption of a loved one’s illness.

Health Care Navigation and Advocacy

Health care in the United States has become disjointed, inconsistent and very, very expensive.

A study that was widely reported in 2016 identified medical error as the third leading cause of death in the United States. [M. Makary and M. Daniel (2016) “Medical Error – the Third Leading Cause of Death in the US” BMJ 353; i2139.] It seems that most people have a story about a misadventure in health care, ranging from long waits for appointments, a misdiagnosis, a hospital-acquired infection, or an unexpected and frighteningly large bill. Few people know much about the health care system until they find themselves in the midst of it. No one is taught how to get good care or to be a successful patient.   Teaching people what to expect from providers, insurance companies and facilities is the foundation for getting good health care for employees and their loved ones.

How Square One Can Help:

Identify Family Needs and Goals:

  • Extending independence
  • Managing caregiving
  • Coordinating health care
  • End-of-life care
  • Develop options and identify resources

Health Advocacy:

  • Select and organize a health care team
  • Organize health care records
  • Participate in health care appointments to take notes
  • Support gathering and evaluating health care information
  • Participate in discharge planning, including feasibility of returning home safely
  • Review health care bills, dispute incorrect charges, appeal claim denials and charges for out-of-network services

Facilitate Aging at Home:

  • Identify and evaluate housing options
  • Research home adaptations
  • Organize support services and resources

Support for Relocation:

  • Connections for coordinating downsizing and moving

Services for families are billed on an hourly basis.

Square One does not provide financial, medical, or legal services.

Send Us an Email